YAN-PLE's Party Shop
Tuesday, February 26, 2008
call centers
call centers are everywhere in our country. i guess almost 50% of newly grads are working in call centers now. but not only newly-grads but some professionals as well. i have a lot of friends who are call center agents, even my brother is. and i know that they are earning big time in this kind of work.

but why is telemarketing really booming now in our country? i guess we Filipinos are effective in communicating, answering queries, closing sales and everything in between. and i know how important these things are in a company.

having worked in a telecommunication company before, i just know how hard it is to sell and satisfy your customer's needs. there are a lot of kinds of customers, and you need to adjust to all of their individual needs. a certain product or strategy that worked for a customer may not work for another customer. that's why it's really necessary to have competent people to handle such concerns.

and since there are a lot of companies now to choose from, you must know which is really the best. a company not only concerned about quantity or the number of closed deals, but the quality of the service as well. because a customer will always go back to the companies with best customer service. and the agents must know when and how to follow-up with clients, talk about lead generation.

so it's really not that easy, as some people may think. it's really a job you really have to train and work hard for, just to satisfy your customers. so hats off to all our agents. =)


posted by apple @ 6:00 PM  
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Name: apple
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